Please allow up to 24 hours for the support team to respond. Uber encourages contact via their app or by visiting their Help page In an effort to most efficiently resolve your issue, Uber recommends you visit their help center first. This Uber phone number is only for emergencies like accidents or serious security or safety issues, so do not use it for anything else. When something goes horribly wrong (like an accident) and you need to contact Uber immediately, you should call their Critical Safety Response Line at (800) 285-6172. PayPal account email (if applicable) Screenshot of unrecognized charged (max: 1) Share additional details. The RIDE is the MBTAs paratransit service for people who cant use the subway. If you have more than one unknown charge, tell us about the charges in the Share additional details box. We will work to get back to you as soon as possible.Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.ġ515 3rd Street San Francisco, CA 94158 Phone Contacts RIDE ID number Contact information Choice of provider (Uber of Lyft). If you have more than one unknown charge, let us know in the comments section. If you are still unable to recognise an Uber charge, please share some info using the form below. Best ways to contact Uber Easiest: Call Uber. I understand that I may opt out by texting STOP to 31092 or 1-83. I was charged more than once for this trip After your order has been picked up, follow these steps: Tap the phone that appears on the order status screen. By opting in, I agree to receive calls or SMS messages for Uber Eats merchant account updates, including by auto-dialer and pre-recorded voice, from Uber and its affiliates to the number (s) provided. GoGoGrandparent is built with older adults and people with. Helping millions of people move towards opportunity every day in over 700. You can also visit your local Greenlight Hub for assistance or submit a question at . Order rides, meals, groceries, prescription medications and more with just a phone call. Don’t see the answer you need Scroll down to call us. For more information and details about a charge on one of your trips, please visit the page below: Tap Help in the app menu to see answers to frequently asked questions. It may be an updated fare, cancellation fee or a tip that you’ve added. Is it tied to a trip or order on your account?Ĭheck your trip or order history to locate the charge. Please check with your family and friends, as this may help to clarify the charge.ģ. However, this number isn't guaranteed to provide an Uber support representative. Unrecognised charges can often be tied back to a friend, co-worker, or family member who may be using your account, or your payment information on a different account. Uber has a 24/7 local support line for general customer service: 80. Is the charge linked to a trip/order made by a friend or family member? All authorisation holds are cancelled within a few business days, some bank may take longer.Ģ. said: Excellent customer service was provided by Alaina Gray. We issue authorisation holds as a way to better protect against fraud that may result from unauthorised card usage. This driver support number is (800) 593-7069. For issues related to a specific trip that was taken, you can first find the trip in question by accessing the 'Your Trips' section in the menu bar. Otherwise, only drivers have access to an Uber phone number with no restrictions. We have a host of information available to current and prospective Uber riders on our help centre at and within the Uber app by using the menu bar. If you see an Uber charge on your credit card or bank account that you don’t recognize, please go through these steps:Ī pending unrecognised charge may be an authorisation hold. For Uber Eats customer service, users in the United States can get help by calling the phone number 1 (800) 253-6882.
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